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user_iqxl40
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11/09/2026 2:40 PM

Xfinity Router Keeps disconnecting and rebooting at random times

The router keeps disconnecting and rebooting at random times. Sometimes I will be in the middle of a key call or taking a test and it disconnects, and connects. The AI agent and routine trouble shooting like rebooting the router etc. are fine. There are no outages. The connection is stable for many hours but suddenly drops after hours of stability. Everyday I have seen it drop at least 3 to 4 times. How can I have someone check it and not the usual AI reboots? Or is it the router is now old and I need to replace? 

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3 hours ago

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XfinityThomasD

Official Employee

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2.1K Messages

5 hours ago

 

user_iqxl40 Thanks for creating a post. I'm sorry to hear that you're experiencing these connection drops. My team can help look into the signal health to see if there is any degradation that could be a common cause of these types of issues, and schedule a technician to further assess in person if needed. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    How to: Direct messaging within the forum

 

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EG

Expert

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123K Messages

3 hours ago

@XfinityThomasD @user_iqxl40 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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