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user_080869
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Friday, August 25th, 2023 1:08 AM

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Xfinity router enables Youtube Restricted Mode for no reason

I don’t know why, but each time I connect to my Xfinity wifi, YouTube restricted mode gets enabled, there doesn’t seem like a obvious option to disable that, can someone help? I’ve tried searching on the internet for my situation, but none helped.

Question

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Updated 

2 years ago

 • Edited

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XfinityAldrik

Official Employee

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2.1K Messages

2 years ago

Thank you for reaching out to us @user_080869! Devices that have parental controls enabled will have Google SafeSearch enabled, Bing SafeSearch set to Strict, and YouTube Restricted Mode enabled. If Parental Controls were enabled by accident, Parental Controls can be accessed by signing into the Xfinity app and going to the settings page of the person this device is assigned to. 

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user_080869

5 Messages

2 years ago

The mainline xfinity app doesnt seem to have a obvious way to disable parental controls. You must be talking about xfinity mobile, which i do not have access to due to signing up recently.

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XfinityAnthonyT

Official Employee

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1K Messages

There are quite a few ways to alter parental controls for your internet. Here is an article that will walk you through your options. https://www.xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_080869

5 Messages

Parental controls is only enabled through profiles. I didn’t have profiles at all, and yet it has parental control restrictions, I was only able to disable it by creating profiles manually, for the love of god, leave some features disabled.

2 years ago

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XfinityThomasC

Official Employee

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2.5K Messages

@user_080869 Thank you for reaching out on the Community Forum for support with YouTube Restricted Mode. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_080869

5 Messages

Thank you. (Additional words because I need 20 characters minimum)

2 years ago

0

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