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Xfinity resets / pauses Internet between 3am/6am nearly every night
I know we can't be the only family that experiences this. Until a couple years ago, this never happened. Then last year it started regularly and now it would seem it is nearly every night when the roommates and family are all (usually) asleep.
The router is on and works fine all the time. At night during this time it is green and fine - until around then. It starts to knock devices off, as if it's resetting. You can interrupt the process by doing a hard restart (unplugging) and get partial use back but that is it. It continues cycling without any changes to the light on it. The network is visible on devices but not usable. No amount of resets work.
My hunch is either that xfinity updates our modems every night automatically - or logs in to get info - or more likely that in areas of high density (which mine just became) they conserve power and bandwidth by turning access on and off somehow. I don't really have any idea why but I know it's happening. Xfinity gaslights you when you call saying there are no outages. This is not an outage but I have photos of devices unable to connect. Replacing the modem does no good. It's usually just a minor inconvenience( but it IS frustrating that there is zero accountability and zero transparency.
We are in FL. Here are others experiencing same thing. Similar time frame.
https://forums.xfinity.com/conversations/your-home-network/internet-cuts-out-every-night-morning-multiple-times-between-35-am-like-clockwork-and-its-getting-worse/60f29a5c88715379966f6119
flatlander3
Problem Solver
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1.5K Messages
3 years ago
Start here: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
Line problems / splitters / signal levels / cabling can create all kinds of problems and spontaneous reboots. Log into the gateway and post the signal power levels. Error log might help too. You'll have to redact the MAC address or the bot will flag the post as "Confidential Information" and the post won't show.
Check the link above and see if anything applies. (added) sometimes it's helpful to post the signal levels when the line condition is happening. It's just a snapshot in time.
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fedup978
Contributor
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294 Messages
3 years ago
the same thing happens in my area here in the north east. I have called on it several times and have been told that it is when comcast sends out updates to the units. If I remember correctly there is a way to go in and change that time but it was a long time ago when I did it. I find it interesting that it has to be done every day/night, if that is really changes coming across daily it makes me wonder about the quality of their products and programming. My gut tells me it is really comcast collecting data from all the units, but that is MHO.
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