Xfinity PS5 Friends List/Store/Account Info Not Loading

Hello Everyone,

I just signed up for service and when I turn on my PS5, it doesn't populate my friends list/store/account info in the settings. I tried doing the Google DNS, but that didn't fix it. I'm also using the XB-8T router and PS5 is connected by ethernet.

Has anyone ran into this?

Thank you!

Responses

XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Hi, @ddevlin89! Thanks for taking the time to reach out via our Xfinity Forums and for your patience while waiting for a response. When connecting my PS5, as long as I am connected to my home- WiFi my friends list autopopulates on my end. I would have the same concern if I were in your shoes. We can help. Are you noticing any other connection issues? Are you able to surf online?

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ddevlin89

5 Messages

No other issues with anything honestly. It’s just the PS5. Friends list won’t load, the store doesn’t populate, can’t look up account info. I can play online. It’s just UI issues. When I had Verizon fios, it did not do this

1 year ago

0

XfinityEricB

Official Employee

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2.1K Messages

Have you had a chance to contact PS support? I can assist with internet connection no problem, but this sounds more like just a PlayStation issue that would need fixed. I'm not too good in that department as we don't supply them sorry.

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1 year ago

0

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ddevlin89

Xfinity PS5 Friends List/Store/Account Info Not Loading

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