New Poster
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1 Message
Xfinity pods went offline and won’t come back on
I have tried to troubleshoot all 6 pods several times. I have unplugged and rebooted my router and unplugged all pods, waited and slowly replugged all pods back in about an hour ago and none of my 6 pods will still not connect. I am at my wits end! All 6 are still showing offline. How do I get them to reconnect? Do I have to disconnect/remove each pod from my system, then add each one back on as if they are brand new pods, to get them to reconnect to WiFi? I'm afraid that will cause more problems, but any guidance and help is greatly appreciated!
staralnews
New Poster
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2 Messages
3 years ago
Same problem. All 3 of mine went offline today and won't reconnect. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Just keeps blinking white slowly. Prior to this they worked pretty flawlessly for a couple years now. It's like they did a firmware update that messed it up.
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eahyndman3
Regular Visitor
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3 Messages
3 years ago
Same issue. Started 2/4
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cjxzsc
New Poster
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1 Message
3 years ago
Same issue here. All 2nd Gen pads are down. Try many ways to get them up but none of them worked. Chated with Xfinity agents online a few hours ago. It said that there is head up side issue (don't understand what it exactly meant!), and it will be back soon. But nothing happened so far!
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Fis1962
New Poster
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3 Messages
3 years ago
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DavidTheo
Frequent Visitor
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9 Messages
3 years ago
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dano111
Regular Visitor
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3 Messages
3 years ago
It looks like they just rebooted my modem,, but the pods still aren't on. I talked to an agent and he gave me a $5 credit on my bill.... He said they should came back on their own and the backend team is working to get them back on line again.
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DavidTheo
Frequent Visitor
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9 Messages
3 years ago
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DavidTheo
Frequent Visitor
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9 Messages
3 years ago
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DavidTheo
Frequent Visitor
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9 Messages
3 years ago
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DavidTheo
Frequent Visitor
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9 Messages
3 years ago
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breity
Frequent Visitor
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5 Messages
3 years ago
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eahyndman3
Regular Visitor
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3 Messages
3 years ago
I would be nice for Comcast to make some sort of announcement about the techinal issues with the pods right now so we dont try reseting them up thinking it is a problem on our end.
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DavidTheo
Frequent Visitor
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9 Messages
3 years ago
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dano111
Regular Visitor
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3 Messages
3 years ago
I talked to a Rep and xfinity is having issues with pods.. mine are out too,, they are working on them.
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dano111
Regular Visitor
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3 Messages
3 years ago
No, at this time mine are still out.. I think they might have been out this morning. I was having a hard time connecting to Wifi on my phone.
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