Xfinity Plaid Declined Bank Account

This is the message from their processor,  it has nothing to do with my bank. "EFT Processor Decline. Customer notified bank not to accept these transactions." My bank have a different processor and they said payments withdraw never came to my account. We know what yall are doing and it is not cool. I will cancel my account and go some where else. You make as though we are getting a good deal but sabotaged our accounts forcing us to use our bank card to pay $10 more, I don't like dealing with unprofessional companies. Everyone need to be aware. This game yall are playing will end soon. When people realize how bad the company is, yall need money that bad? Don't tell me ti come in so the problem can be resolved, did that and call.