Xfinity Pausing all my devices without my permission

2 or 1 week ago I upgraded to a newer router provided by comcast. everything was going smoothly until suddenly my devices were being paused, Phones, computers, Tvs 

I have read old threads about this issue and i have no fix. I have tried to contact xfinity about this and i cannot reach a live agent. i did schedule an appointment but im extremely disappointed on how hard it is to reach a live agent to talk about this issue when xfinity assistant troubleshooting did not help once so ever.

This only started happening right when i updated to the newer models of xfinity routers

and started happening after having the new router for 7-9 days