Visitor
•
1 Message
Xfinity package lost causing VPN to drop VPN connection using MFA
Xfinity seem to be repeatedly causing package drops that causes my VPN to drop its connection. Since my company uses a an MFA as part of its authentication process it will fail when it tries to reconnect. Then I have to manually restart the process of looking up the current code and entering it with my login credentials.
It can keep the connection as long as 2-3 hours some times but also can keep happens in times as short as 5 minutes. The worst part is that it can drop the connection for about a minute at a time while it tries to reconnect at which point the connection will finally come back once it gives up.
I have of course tried all the steps for resetting the connection but it doesn't change anything.
All my other co-workers who have had comcast have also had the same issue so it seems to be the an issue between our home networks and our companies VPN setup.
Similar things can happen with things like netflix but that has the advantage of being ableto auto recover.
Anyone else have had a similar issue been able recover it?
XfinityBrianH
Official Employee
•
2K Messages
7 hours ago
0
0
EG
Expert
•
115.8K Messages
6 hours ago
@user_wcxo13 @XfinityBrianH
This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform;
To send the requested information in a private message to Xfinity Support;
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
[Permission from and credit given to BruceW].
0
0
EG
Expert
•
115.8K Messages
6 hours ago
@user_wcxo13 @XfinityBrianH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0