Xfinity Outage

Our internet has gone out three times this month. My wife and I both work from home, and all three times we’ve had to leave the house and work somewhere else because we had no usable connection.

Each time, the restoration estimate was way off and the outage lasted hours longer than we were told. This has become extremely frustrating, and we’re fed up with how unreliable the service has been.

I’m thinking at least a free month for the repeated disruptions. What do you say? AT&T Fiber is being installed in our area now, and we’re very close to switching because we can’t keep dealing with this.

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user_af720e

Visitor

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2 Messages

2 days ago

Oh almost forgot the icing on the cake, I’m here on the forum because Xfinity won’t allow me to talk to a representative while there is an outage. Absolutely ludicrous.

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XfinityAdrienne

Official Employee

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2.2K Messages

Good Morning, @user_af720e! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your connection and service interruptions, it certainly is not what we want for our customers. I would be more than happy to look into the account with you and ensure to look at the credit options and ensure the services remain stable. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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11 hours ago

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EG

Expert

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120K Messages

8 hours ago

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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user_af720e

Xfinity Outage

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