1 Message
Xfinity outage daily - can customer get refund for each outage to stop the outage?
I live in east bay and have been experiencing outage over 4 hours daily. I work from home and expected a reliable internet connection, but getting disconnected during meetings caused lots of inconvenience! There is no phone message received when the outage started, that made me think the issue was on my end so I tried to troubleshoot on the router, restart my laptop. And when this happened the xfinitywifi hotspot was also not working!
Why this happened so frequently? What is the alternative solution you provide us when outage happens? I am thinking if you refund $1 for each 1 hour outage, that will definitely stop this from happening so much!
XfinityThomasC
Official Employee
•
2K Messages
2 months ago
Hello, @user_fuslvn You can request an adjustment for an interruption by visiting https://comca.st/3SbYB8I, signing in, and scrolling to the bottom where it says, "Tips in case of an outage" and you should see a blue hyperlink that says "Check eligibility" a form will launch for you to fill out and provide details about the interruption/ dates. Have you confirmed these service interruptions in the Xfinity App? I want to make sure this is not specific to an issue happening at your residence.
0
0
user_4d71dd
Visitor
•
5 Messages
27 days ago
I have been experiencing outages on almost a weekly basis with no explanation ever given. Xfinity seems to think that it’s customers are going to accept this extremely poor level of service and response to questions. I’m seriously considering switching back to DISH for television and getting a Starlink system for Internet.
0
0