Xfinity out… again

we haven’t had Internet for two days now. Apparently yesterday was supposed to be a planned upgrade, but today the app is saying that there’s an unexpected outage. 48 hours without Internet when you work from home is utterly unacceptable, and I am seriously planning on switching to AT&T after this. Xfinity offers no help whatsoever other than chat bots and overseas call centers and frankly I’m sick of it.

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XfinityMartyR

Official Employee

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3K Messages

11 hours ago

user_9teoi6 We appreciate you reaching out to us over our Community Forums. We do apologize you are experiencing a service interruption. Our local teams work as fast, and safe as possible to have local services restored. All the latest information will be available in the Xfinity app or Xfinity Status Center.

I would recommend adding on our Xfinity Pro service that provides cellular 4G LTE backup, stronger whole-home coverage, boosted device speeds, and WiFi support for even the busiest homes all for just $15.00 per month!

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user_9teoi6

Visitor

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3 Messages

10 hours ago

Thanks for trying to sell me something else instead of addressing my problem, but no thanks. I have no faith that any of your other products will work any better, and if I wanted a cellular plan I would get it from t mobile.

(edited)

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Your Home Network

user_9teoi6

Xfinity out… again

XfinityMartyR

user_9teoi6

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