Frequent Visitor
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14 Messages
xfinity NOW internet and refurbished XB3 modem
I was thinking of switching to xfinity now internet and I noticed you get a used XB3 gateway and you HAVE TO use it. Now looking at this online I noticed one guy called it a "roach motel", are these gateways checked by opening them up to see if they are infested with roaches or other bugs?
Scratches are one thing. But bugs...no that's a deal breaker!
EG
Expert
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110.6K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.1K Messages
1 day ago
Hello! Thank you for reaching out to us here on our Community Forum. We are unaware of this scenario you provided. If the modem is exhibiting noise or running unusually warm, it is not a problem to replace it. You also have the option to use your modem if you decide that it is a better fit for your in-home network.
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