Xfinity NOT honoring Offer

When I logged into my account today, they were offering me 2GB internet for $85 (autopay) or $95 but no-one at Xfinity can make the offer happen.

When I chatted with the support, they can see the offer and send me a link to confirm the order but every single attempt failed.

They had 2 representatives  call me and both them couldn't see the offer and told me to go to the store.

When I went to the store, they couldn't see the offer either in their system.

I did verify that it is available and showed to them on my phone but he said there was nothing he could do.

How can they offer it to me but not able to put the order though?

What kind of customer support is this?  Why even show it to the customer when no one at Xfinity can honor the offer as an existing customer.

This is after showing it to them and that I wasn't just lying about it.

I took a screen shot for my record as well.

Hopefully at Xfinity will step up and honor the offer they are showing to their customer.