Xfinity nightly gateway reboots for Xfinity Pro accounts

this only happens  when the modem is NOT bridged, if you're not doing firmware updates to cause the reboots, perhaps it's the existing memory leaks with the XB8 modems, I have 0 signal issues and/or signal loss according to my equipment monitoring the connection. it's not the connection issue, it's definitely a modem reboot and/or firmware update, and I have 0 splitters on the line

@XfinityJamesC​ My connection stats

Thank you for getting back to me about this, @user_a83366. I'm glad to hear your connection and signals are good, but that makes these nightly reboots even more unusual.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

We are here for your support, @user_a83366. If you'd like to look into these issues, or if you have any questions about your options, please let me know.

That's a great question, @user_a83366. I honestly haven't encountered anyone who had the new gateway yet, at least not that I know of. They are still pretty rare, but I have heard good things, and the feature set sounds amazing. If your XB8 is experiencing these memory leaks, it could be a hardware defect or issue related to that specific device. Most of the XB8s I've worked with, including my own, never have any issues like this, even with an active Hotspot, band steering, Advanced Security (Xfinity CyberSecure), Smart-Boost, etc., all running simultaneously. If there were signal issues, I can see how that could impact an otherwise healthy device, but if your signals are clear, I would swap your gateway out for a different XB8, or even an XB7, to see if that cleared things up.

I’ll wait for the xb9 or return my equipment and thats [Edited:  Profanity] we both know xfinity employees are the first ones to get upgraded so they can test the equipment , meanwhile your rolling out xb9s to users in new areas while not taking care of existing users with pro accounts that report equipment problems , huh… maybe I should switch services

@XfinityJamesC​ does that look like a signal issue, no upstream power is a little low but that’s because it’s a clean line, a 6db pad can fix that