Hi there @user_noidtt, That’s a great question! Here's a breakdown, hope this helps!
The XB10 (Xfinity Advanced Gateway): This is our most powerful all-in-one gateway. It is designed for standard coaxial cable connections and is the first to use DOCSIS 4.0 technology, which allows for symmetrical multi-gigabit speeds (meaning your upload and download speeds are equally fast).
The XER10 (Xfinity Wifi Router): This is a specialized Ethernet router specifically for customers in Fiber-to-the-unit (EPON) residences. Unlike the XB10, it doesn't have a built-in cable modem because it plugs directly into a fiber optic terminal.
@wfr I would be more than happy to review your account to see what we need to do to get you an XB10. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@wfr Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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117.2K Messages
21 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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EG
Expert
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117.2K Messages
21 days ago
The basic difference is that the XB10 is for DOCSIS coax cable service and the XER10 is for EPON optical Fiber To The Home (FTTH) service.
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XfinityQuemekia
Official Employee
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1K Messages
19 days ago
Hi there @user_noidtt, That’s a great question! Here's a breakdown, hope this helps!
The XB10 (Xfinity Advanced Gateway): This is our most powerful all-in-one gateway. It is designed for standard coaxial cable connections and is the first to use DOCSIS 4.0 technology, which allows for symmetrical multi-gigabit speeds (meaning your upload and download speeds are equally fast).
The XER10 (Xfinity Wifi Router): This is a specialized Ethernet router specifically for customers in Fiber-to-the-unit (EPON) residences. Unlike the XB10, it doesn't have a built-in cable modem because it plugs directly into a fiber optic terminal.
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EG
Expert
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117.2K Messages
19 days ago
@XfinityQuemekia
NM...................
(edited)
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