Visitor
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18 Messages
XFINITY network can't find IP address
We activated hot spots on our new xFi router/modem, last Sunday. XFINITY and xfinitywifi both appeared as available networks, on Tuesday. They both worked fine on Tuesday and Wednesday, but this morning, both had disappeared. I turner off/on hot spots; xfinitywifi reappeared, and worked after I signed in. XFINITY also showed up, but won't connect, saying "can't find IP address". Do I have to wait for this to be provisioned, again? My questions, are, after working for 2 days, why'd they disappear, at all? Why can't XFINITY find IP address?
CCLamont
Problem Solver
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519 Messages
2 years ago
Oh no. I appreciate you making us aware the services are not working properly. I am here and will investigat @KarlWS.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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EG
Expert
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110K Messages
2 years ago
@KarlWS @XfinityLamont
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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KarlWS
Visitor
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18 Messages
2 years ago
Long story, short. I received a new xFi gateway, last evening, and installed it this morning. It said, "can't find gateway" during installation, but after retrying, it worked without a hitch. The XFINITY and xfinitywifi hotspot networks appeared as available networks within a half hour, and are both working fine. Hopefully, for more than 2 days. Our original xFi gateway was only 10 days old. At least for now, it looks like the Xfinity hotspots are functional, so I guess it was a defective modem/router. (Our personal network side was not a problem.)
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EG
Expert
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110K Messages
2 years ago
Thanks for posting back with that update. Hope things hold up for you ! Good luck with it !
(edited)
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