user_w4556t, Hi there! Thanks for taking the time to reach out. I can certainly understand the importance of wanting to change the username and password to access the modem/router. You've reached the right spot. We are a dedicated team of specialized experts who are committed to resolving modem concerns such as this over social media. We can help. One way to get access is via the XFINITY app to get to the admin tool like in this link here. Please let us know if this helps.
EG
Expert
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109.2K Messages
2 months ago
Do you mean your WiFi network security password or the username and password to log into your device's user interface / settings pages ?
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XfinityGabriel
Official Employee
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2.1K Messages
2 months ago
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EG
Expert
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109.2K Messages
2 months ago
@user_w4556t
My question ?
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