Captain959's profile

Regular Visitor

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12 Messages

Thursday, June 5th, 2025 6:25 PM

xfinity mobile and xfinity wireless SSID not showing up anymore

When I first got my new MB8 modem it was broadcasting xfinity mobile and xfinity SSID's now they no longer show up and my cell phone service went down. What happened? I've tried resetting the modem and no luck. Any ideas what could be wrong?

Official Employee

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1.6K Messages

27 days ago

Captain959 thank you for using the Xfinity Community Forums page to reach out today. I understand that we are looking into your internet service connection no longer broadcasting. Let's get to the bottom of this issue together. Thank you for sharing the troubleshooting steps you have already attempted thus far. Can you send me a direct message with your full name and complete service address to get started?

Official Employee

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1.6K Messages

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

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Expert

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111.5K Messages

26 days ago

@Captain959 @XfinityMarcus 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Regular Visitor

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12 Messages

@EG​ 

Waiting on a tech to come out and check the quality of service to the house and the new XB8 modem. Will post an update once they come out.

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