Visitor
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2 Messages
Xfinity keeps billing my account after cancellation, deeply frustrated and this is illegal
i canceled my account with you guys and you still kept charging me. Not only this is also was sent to collections. Why is there still a balance owed ?
XfinityAdrienne
Official Employee
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1.9K Messages
8 hours ago
Good Afternoon, @user_512w7f! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the final bill amount, and not being aware of that final amount owed/due after fully closing the account. I would be more than happy to dive into the account details with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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