Visitor
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1 Message
Xfinity keeps asking me to return equipment they never gave me
Hello!
I canceled my Xfinity internet services. I keep getting emails/texts asking me to return a cable equipment not received. I was using my own modem/router.
Pls help :(
XfinityQuemekia
Official Employee
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902 Messages
26 minutes ago
Hello @user_vbkqq7! I am so sorry for the confusion and the persistent messages you’ve been receiving about equipment returns. Since you were using your own modem and router, there shouldn't be any rental gear to send back, and I know how annoying those automated alerts can be! Sometimes, our system may have other equipment entry, like an old TV box or a Xumo/Flex streaming box.
Did you happen to have any other services with us, such as Xfinity cable or a Flex streaming box?
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