Xfinity is not Disability user friendly ! Reporting to FTC & BBB

I am a person who has low vision due to health issues. I can not drive or have anyone deliver equipment,

I stated from the beginning of the phone call - I am disabled  and request accomadation under federal ADA.

Agent sounded like she was in a child care room. 

I am moving on Oct 7,2026

I have a 1 hour & 38 min call recorded from an overseas agent, then routed to another agent.

I have been a customer for over 16 years and this is the way the treat disabled customers.

This against fed law !

I asked for an email stating that 1. My service will be stop Oct 7,2026

2.That Xfinity have someone pick- up their equipment 

3. A full 1 month credit for my time spent on hold- I am a paying customer of 16 years, not a number in the que.

I also have the full conversations and holds recorded . If they do not arrive by 4pm , I will place

their equipment at my front door for pick up and I am NOT to be charged if the equipment 

goes missing. 

I am screenshotting this statement - If Xfinity wants to break FTC laws , that's on them.

I asked for email of service cut off date and equipment pick up by 4pm on Oct 7, 2026.

No email has arrived.

I spoke with a real Xfinity agent. She knew my address, how long i was a customer- over 16 years.

Very bad service.

Expect an FTC and BBB complaint with proof Xfinity.