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user_4a29ae
1st Topic

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2 Messages

Thursday, April 14th, 2022 4:48 PM

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Xfinity is blocking some websites

It looks like a lot of people are having this problem. I have checked parental controls, and the advanced security is turned off. It’s still blocking selective websites.

Question

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Updated 

3 years ago

3.5K

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Knightingale

Visitor

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9 Messages

3 years ago

Setup a VPN, or change your DNS settings to Google (8.8.8.8) or Cloudflare (1.1.1.1).

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EG

Expert

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110K Messages

3 years ago

FWIW. The DNS servers can not be changed with the Comcast rented gateway devices. 

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user_4a29ae

Visitor

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2 Messages

@EG​ 

it appears to have been a wide spread effected glitch of some kind. Installing the advance security then uninstalling it, and rebooting everything fixed it. Not sure if it was the above or a system fix that corrected the problem. 

3 years ago

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EG

Expert

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110K Messages

@user_4a29ae​ 

Hope it holds up for you. Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_4a29ae and thank you for the helpful information @EG! I really appreciate you updating the thread with your solution! That helps the community thrive :). 

 

For future reference if you run into something like this going forward, Advanced Security blocks websites that are determined to be potentially dangerous. These sites may contain malware, spyware, ransomware or viruses that can infect devices and make them vulnerable to personal data collection, blackmail or attacks on other computers and networks.

 

If you are trying to access a website that you think is being mistakenly blocked by Advanced Security, submit a request for reassessment here. The request will be reviewed, and an update will typically be provided within three business days.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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