Visitor

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5 Messages

Wednesday, January 28th, 2026 5:42 PM

Xfinity is blocking my Internet service which is paid through my rent regarding an unresolved cable bill

I have lived in my apartment building for over 10 years. When I came here, there was no bulk service requirement that we pay $50/month for Xfinity Internet and no one else. Now there is that requirement. Because of issues with my cable bill which has been canceled, Xfinity is denying me Internet access and worse yet is not offering me any means to resolve this. How is it fair to deny service for something paid over an unrelated service? Can someone help? If it were up to me, I would not use any Xfinity products and I had been a customer off and on for nearly 20 years. I actually like the product itself but dealing with Xfinity is nightmarish and prices change arbitrarily. My bill on the cable side just kept going up and up. But again I am forced to pay for my Internet through my rent and it is fully paid up but I am being denied Internet service. 

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Expert

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115.6K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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5 Messages

Thank you! I appreciate that. 

Official Employee

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2.2K Messages

2 hours ago

 

user_svtvlh Good morning! Thank you for reaching out for assistance with your billing and services through our Xfinity Forums. I'd be happy to take a look at your account, and see what the next best step is going to be in resolving your account. To begin, can you please send a Direct Message with your name, and service address? 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

Visitor

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5 Messages

@XfinityKassie​ I would love someone to help. I have been in contact with at least 6 Xfinity employees with two very heated exchanges. 

Official Employee

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2.2K Messages

 

user_svtvlh You are most welcome! I look forward to hearing from your DM to help you get your concerns addressed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

I don't know how to send the DM. This is my first time over here. 

Visitor

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5 Messages

I'm not comprehending. Can you perhaps DM me?

Official Employee

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3K Messages

 

user_svtvlh, Absolutely. We appreciate you greatly for your patience. To send us a direct message, you can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle, Xfinity Support to send us a direct message. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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