Visitor
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2 Messages
Xfinity internet speed slower than before the upgrade
In August 2022, I was notified that my one year internet contract ended and the original 400mb plan was no longer offered. So I chose the next best option which is the 600mb plan. Now my actual speed is only 230mb most of the time, which is a slowed down speed from the 400mb, it’s just ironic. I’ve tested the speed wired, or wirelessly sitting next to the main router. I restarted the modem multiple times. I called the online agent 4 times. I use my own modem and routers, both devices have output up to 1gb. Should I downgrade to 300mb since Xfinity may not be capable of solving this? Note: I always got 450mb+ with my old 400mb plan regardless wired or wireless.
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, @user_f7c21b. Thank you for coming here to our forums for support with the slow speeds you've been experiencing. I'd love to take a look into the signal reports and see if anything may indicate why your speeds dropped after upgrading to a higher plan. To begin, can you please tell me what make/model the modem is that you're using? Also, around the time that you upgraded speeds, were any other changes made to your set up (Ex. did you replace the ethernet cable connecting the two devices, any noticeable damage to the coax line, or did you relocate your equipment, etc.)?
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user_0cb7a3
Visitor
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2 Messages
2 years ago
I'm having the "Exact same problem
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EG
Expert
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108.3K Messages
2 years ago
@user_0cb7a3
Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an older or someone else's thread can delay getting help.
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