Visitor
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8 Messages
Xfinity Internet keeps dropping. The app says there's no problem, but it's definitely an issue on their side.
It has happened a couple times in the past 20 minutes, on multiple devices. The router is Xfinity's.
Visitor
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8 Messages
It has happened a couple times in the past 20 minutes, on multiple devices. The router is Xfinity's.
XfinityNatalie
Official Employee
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672 Messages
1 day ago
Hello, user_95kk7n! Thanks for reaching out to our XFINITY Community forum. I understand how vital it is to ensure you receive a strong connection at all times. Rest assured, you have reached the right team to assist you! Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We will now proceed with a direct message for further assistance.
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EG
Expert
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117K Messages
5 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section.
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EG
Expert
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117K Messages
5 hours ago
@XfinityNatalie
Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self-troubleshooting things here first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit.
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