9 Messages
Xfinity Internet is NOT what I was told by the sales person
I just got Xfinity internet, 1G
I was told that I could expect speed of roughly 800 down and 200 up.
During the prerecorded disclosure it was mentioned that the upload speed would be 20.
I got back with the salesperson and he/it, Juan from Florida, indicated that the recording has not been updated and all of his customers are getting 200 up.
In addition, I asked for ALL the Hallmark Channels, then when my wife went to record a show, it was not recorded due to the fact that we did not subscribe to that channel.
My questions is how to I get back in touch with he/it, Juan from Florida manager so we can review the recorded message where he/it tells me to expect 200 up?
Without adding any additional cost to this package, is there a way to get faster upload speed?
First 2 days with Xfinity and I am less then impresses.
XfinityRoberto
Official Employee
•
1.5K Messages
1 month ago
Hello and welcome to Comcast @user_ukhqg0. I am sorry to hear that you are not getting the higher upload speeds and the channels you requested. Now as far as the higher upload speed you would need to live in an area where we offer our Next Gen internet speeds. As far as the channel Hallmark we would need to look into your current TV lineup.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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user_ukhqg0
9 Messages
1 month ago
When attempting to execute the instructions that you provided, I am greeted with a pop up box that's titled "Let's get started!"
Underneath the title is, in red letters “Ramil update is disabled”
All fields are populated, check box is checked, however the "Complete Registration" box is grayed out and I cannot select it or move forward.
I get a popup box that states “Failed to complete registration”.
I tried 3 different browsers on 2 different computers and the results are the same. If you can share how to get past this I would be more than happy to hear what suggestions have to offer.
In addition, I am seeing choppiness (meaning that when people are walking, it is not smooth, this is giving my wife motion sickness like symptoms ) with the playback of some recorded shows.
- the TV is connected directly to DVR box/reciever
- HDMI cable is rated for UHD transmission
- the TV is UHD capable and the setting are set to "Best", I did try reducing the resolution but that did not help
- playing the recording on a different TV that max res is 1080i there are no issues
- only on some recorded shows
- not seen on live broadcasts
Another issue is that on some station I can not rewind. So I am on a channel, I watch a program on the DVR, and when returning back to the station, I can not rewind. Is this expected?
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user_ukhqg0
9 Messages
1 month ago
I responded to and email stating that I can not login, please read that email and share steps on how to login to the forums. As a refresher, when I do login I need to verify some information, I do that (email I can not modify) I check the "Accept" box for the terms and conditions, then when hitting the select button I am presented with a message stating that I can not perform this operation. Been trying this multiple time on multiple with multiple browsers. So please do not respond telling me login and select x y and z because I can not there.
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