xFinity Internet Drops Multiple Times a Day

Question

I've been having this issue for over five months where randomly my internet access just drops. It affects every device on the modem (including the wired devices). When it happens the light on my modem starts flashing yellow, green and then finally white again and that is when the internet returns. Sometimes I can do a day without an issue and other days it drops every 30 minutes roughly.

This is my fifthm modem from xFinity since June 2020 and I've had at least seven technicians come out to try to solve it. It's still happening.

System Hardware

Model:TG3482G

Vendor:ARRIS Group, Inc.

Hardware Revision:15

Processor Speed:4000.03 MHz

DRAM Total Memory:667 MB

DRAM Used Memory:518 MB

DRAM Available Memory:149 MB

Flash Total Memory:4857 MB

Flash Used Memory:765 MB

Flash Available Memory:4092 MB

Event Log Entries

These entries show up whenever my connection drops.

ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 82	2020/10/12 09:14:14	Critical
ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 24	2020/10/12 09:14:14	Critical
ti_dhcp6c[26258]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon Oct 12 15:14:13 2020	2020/10/12 09:14:14	Critical
DHCPv4[25676]: 72001001-DHCPv4 Provision - Completed	2020/10/12 09:14:13	Informational
ti_dhcp6c[26258]: 72001015-DHCPv6 Failed - No Prefix Available	2020/10/12 09:14:13	Critical
ti_dhcp6c[26258]: 72001014-DHCPv6 Failed - No Address Available	2020/10/12 09:14:13	Critical
ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 82	2020/10/12 09:14:13	Critical
ti_dhcp6c[26258]: 72001011-DHCPv6 - Missing Required Option 24	2020/10/12 09:14:13	Critical
DHCPv4[14228]: 72001020-DHCPv4 - IP Address Released	2020/10/12 09:13:02	Informational

xFinity Connection Stats (at the time of this post)

IndexLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
5	0	2	3	4	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	32	33
Locked	NotLocked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
507000000		483000000	489000000	495000000	513000000	519000000	525000000	531000000	537000000	543000000	549000000	555000000	561000000	567000000	573000000	579000000	585000000	591000000	597000000	603000000	609000000	615000000	621000000	627000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	611600000
36.609653		37.355988	37.355988	37.355988	36.386890	36.609653	37.355988	36.609653	36.609653	36.609653	36.609653	36.386890	36.386890	36.609653	36.386890	36.386890	36.386890	36.386890	36.609653	36.609653	36.609653	36.386890	36.609653	36.609653	36.609653	36.609653	36.609653	36.609653	36.609653	37.355988	37.355988	NA
8.099998		8.300003	8.300003	8.199997	8.099998	7.900002	7.800003	7.400002	7.000000	7.000000	7.400002	7.599998	7.800003	8.199997	8.500000	8.900002	9.199997	9.400002	9.699997	9.000000	9.400002	9.599998	9.599998	9.699997	9.500000	9.500000	9.500000	9.599998	9.699997	9.800003	10.000000	NA
QAM256	UNKNOWN	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
29200000	40400000	16400000	22800000	35600000
5120 KSym/sec	2560 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec
44.270599	43.760300	42.770599	43.270599	44.270599
64QAM	64QAM	64QAM	64QAM	64QAM
US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA

Your Home Network

ThunderBluff

xFinity Internet Drops Multiple Times a Day

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