Visitor
•
1 Message
Xfinity internet constantly dropping throughout the day
The internet keeps dropping about every 10-30 minutes, primarily during the day. Once the connection drops the modem restarts itself and the problem continues. I've tried power cycling the modem, checking the coax cable connections, moving the location, factory resetting, and the XB8 modem has been switched out twice already, but the problem still persists. When I check for outages it says the connection is fine. I've been dealing with this problem since May of last year and it's been very frustrating.
|
Downstream
|
Channel Bonding Value | |||||||||||||||||||||||||||
| Channel ID |
20
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
31
|
33
|
33
|
35
|
36
|
37
|
38
|
39
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
519 MHz
|
471 MHz
|
477 MHz
|
483 MHz
|
489 MHz
|
495 MHz
|
507 MHz
|
513 MHz
|
525 MHz
|
531 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
722000000
|
| SNR |
42.1 dB
|
44.2 dB
|
44.0 dB
|
44.0 dB
|
43.8 dB
|
43.6 dB
|
42.7 dB
|
42.0 dB
|
42.8 dB
|
43.1 dB
|
43.5 dB
|
43.8 dB
|
44.0 dB
|
44.0 dB
|
44.1 dB
|
44.1 dB
|
44.0 dB
|
44.0 dB
|
44.0 dB
|
43.7 dB
|
43.8 dB
|
43.7 dB
|
43.5 dB
|
43.4 dB
|
43.8 dB
|
43.3 dB
|
43.4 dB
|
43.0 dB
|
| Power Level |
7.0 dBmV
|
10.0 dBmV
|
9.8 dBmV
|
9.7 dBmV
|
9.5 dBmV
|
9.1 dBmV
|
7.5 dBmV
|
6.7 dBmV
|
8.0 dBmV
|
8.7 dBmV
|
9.5 dBmV
|
9.6 dBmV
|
9.9 dBmV
|
10.1 dBmV
|
10.0 dBmV
|
10.1 dBmV
|
9.9 dBmV
|
9.9 dBmV
|
9.9 dBmV
|
9.5 dBmV
|
9.7 dBmV
|
9.4 dBmV
|
9.4 dBmV
|
9.1 dBmV
|
9.4 dBmV
|
9.0 dBmV
|
9.0 dBmV
|
10.1 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
Unknown
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
|
Upstream
|
Channel Bonding Value | ||||||
| Channel ID |
17
|
18
|
0
|
0
|
0
|
0
|
|
|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
|||||
| Frequency |
16 MHz
|
22 MHz
|
|||||
| Symbol Rate |
5120
|
5120
|
|||||
| Power Level |
31.8 dBmV
|
31.8 dBmV
|
|||||
| Modulation |
QAM
|
QAM
|
|||||
| Channel Type |
ATDMA
|
ATDMA
|
|||||
| CM Error Codewords | |||||||||||||||||||||||||||||||||
| Channel ID |
20
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
31
|
33
|
33
|
35
|
36
|
37
|
38
|
39
|
0
|
0
|
0
|
0
|
0
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
2377590569
|
3834376971
|
3743370783
|
3968929588
|
3862548120
|
3931046361
|
3908898210
|
3909596222
|
3781190459
|
3787449552
|
3788036844
|
3788770437
|
3789351050
|
3790095718
|
3790718306
|
3543910034
|
3783699771
|
3784300998
|
3784885824
|
3785640416
|
3786341913
|
3649473368
|
3650057298
|
3772703313
|
3650723955
|
0
|
3647305271
|
3653000458
|
3309964890
|
3310384427
|
3310762704
|
3310492396
|
2377590569
|
| Correctable Codewords |
779909736
|
37965
|
40398
|
40174
|
41807
|
35803
|
44882
|
38508
|
44477
|
37725
|
30754
|
30668
|
44044
|
32424
|
45084
|
37917
|
43130
|
42507
|
37986
|
39684
|
54938
|
32330
|
0
|
43683
|
24170
|
24078
|
22394
|
24601
|
22549
|
19288
|
21463
|
18359
|
779909736
|
| Uncorrectable Codewords |
537514
|
30346
|
30330
|
35183
|
34006
|
24195
|
37980
|
24904
|
36580
|
30592
|
24382
|
20773
|
31444
|
21161
|
32382
|
20624
|
22177
|
26940
|
20792
|
21275
|
30512
|
19696
|
17228
|
25923
|
14891
|
16239
|
14819
|
18618
|
15726
|
12424
|
12695
|
11948
|
537514
|
XfinityJon
Official Employee
•
153 Messages
2 days ago
Hey there user_cu6dwc! Thank you so much for all the troubleshooting you have done, and for the information you have provided. I certainly understand the importance of a stable internet connection as I do work from home. I am more than happy to take a look into this and to resolve your concerns. In order for me to assist better, I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
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