Visitor
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1 Message
Xfinity human phone support insists I had an appointment scheduled yesterday and now for today, but my online account claims I do not.
Yesterday when I called xfinity and spoke with a person they insisted I had an appointment for home cable repair between 6am and 11:30pm. That was a no-show. This morning the automated assistant reports I have another appointment today between 6:00am and 11:30pm. However, when I login and look at my online account there is no appointment shown.
Do I have an appointment? The human with whom I spoke last night insisted I do! What are my next steps?
EG
Expert
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115.4K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.9K Messages
1 hour ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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