Xfinity Hotspot won't turn off — STOP!

Six "24-hour" promises for disconnect, multiple customer service reps who are utterly confused by the Xfinity Hotspot and how it works, a truck roll, and a new modem later - the public hotspot is still broadcasting from my gateway.  

I have fiber internet, so one of Xfinity's boxes is required to authenticate with the ONT. Removing the XB7 from my network completely is not an option. I also use my own router  - and the reason why couldn't be stronger with the issues I've been having. I want control of my home network, not to be told what I need, and told that having multiple additional networks broadcasting in my home, including that Xfinity Hotspot networks with hidden SSIDs that can only be seen with a Wifi scanning app is totally fine and not creating any congestion on my home network. I operate in bridge mode, but had to turn off bridge mode for now because you can't access any of the settings for the hotspot while actually in bridge mode.  Bridge mode does not disable the Hotspot either. 

You're supposed to be able to control the Wifi Hotspot from your app. The path is Wifi -> View WiFi equipment -> Advanced settings -> Xfinity WiFi hotspot network -> Participate in Xfinity WiFi -> Toggle to off. There's also a link via the web here:  customer.xfinity.com/#/settings/security/hotspot. Both of these show that I have elected NOT to participate in my home. Except the toggle doesn't work. Evidenced by numerous other posts on the Xfinity Forums and Reddit. 

When I first signed up with Xfinity around September 2025 everything was fine. Connected the XB7, turned off wifi hotspot, and turned on Bridge mode via 10.0.0.1. Then in late 2025 a firmware update was pushed out that broke everything. For one, it disabled 10.0.0.1 unless you turned on the Gateway admin tool from the app - which wasn't accessible in Bridge mode. Only option is to hard reset the XB7. 

• Round 1: I open the app to disable the public hotspot. The toggle is unresponsive. Won't flip on, won't flip off. Status says disabled. SSIDs are very much still broadcasting. I check the web option in my account — it informs me my gateway "isn't capable" of the feature. The gateway is, in fact, capable. It is doing the feature right now.
• Round 2: I call support. The rep tells me they fixed it and to wait 24 hours. I wait 24 hours. Nothing changes.
• Round 3: I call again. Different rep, same script. "It's fixed on our end, please allow 24 hours." I allow 24 hours. The SSIDs continue to broadcast, undeterred by the assurances of multiple Xfinity employees.
• Round 4 through however-many: Repeat. The customer service reps are utterly confused about what I'm even trying to do, continuously asking if I'm having a WiFi issue. One of the reps flat out tells me in a very demeaning tone that turning off the Xfinity Hotspot is not possible and that Comcast demands it. Oddly enough -- seems like this one actually knew what they were talking about!
• Eventually someone opens an escalation ticket.  The escalation does nothing.
• Round next: They send a technician out to swap the modem. New XB7 is installed. Hey — the toggle works now! No error messages! I disable the public hotspot 24+ hours ago. I am hopeful. I am naive.
• 24+ hours later: `xfinitywifi`. `XFINITY`. Broadcasting away.
• Power-cycled the gateway this morning for good measure. Still there.

So here's where we are. I have done everything Comcast has asked me to do. I have made the calls. I have waited the 24 hours, repeatedly. I have accepted a truck roll and a hardware swap. I have flipped the toggle that I am told is the correct toggle. And the radio is still broadcasting a network for strangers against my clearly stated preference in my own home.

This shouldn't be a hard problem. It feels intentional. Clearly Xfinity benefits from a robust public sharing network of Hotspots. Someone less tech savvy or without the OCD I have when it comes to having control of the devices that are in their own home would have given up long ago. For all of the warnings about smart devices listening and monitoring - it is Comcast that is the biggest offender with networks being broadcast openly for other people to access without the ability to turn off and against people's wishes. It should not be this hard -- unless it was on purpose.

Digital Care team — can someone with actual backend access please push the hotspot disable flag to my gateway? I'll DM account details. Genuinely, thank you in advance to whoever picks this up.

And to everyone else reading this with the same problem: you're not crazy, you're not missing a setting, you didn't configure something wrong. The toggle is broken, the 24-hour countdown is fictional, and the only thing that seems to work is publicly begging for the company to actually do it with a series of messages that are immediately taken into the private messaging shadows...