user_15wags, Hi there! Thanks for taking the time out of your Thursday to reach out. I can certainly undersand the inconvenience caused when hot spots aren't working.
I am sorry to learn that you’re dealing with that. Hotspot issues can be really annoying. You've reached the right expert team to help over social media. Let’s narrow it down a bit.
First, do you know what part isn’t working? For example:
Is it a login error?
Is this happening on one device or multiple devices?
Are you a new customer or pending installation?
If your service is newer, make sure you’ve created and are logged in with your Xfinity ID, since that’s required for hotspot access. It’s also possible the hotspot feature is just turned off on the account. You can check or re‑enable it in the Xfinity app, or follow this guide here. If you want, I can also take a look on my end and see if the hotspot is enabled on your account. Let me know what you’re seeing and we’ll go from there.
XfinityGabriel
Official Employee
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3.2K Messages
6 hours ago
I am sorry to learn that you’re dealing with that. Hotspot issues can be really annoying. You've reached the right expert team to help over social media. Let’s narrow it down a bit.
First, do you know what part isn’t working? For example:
If your service is newer, make sure you’ve created and are logged in with your Xfinity ID, since that’s required for hotspot access. It’s also possible the hotspot feature is just turned off on the account. You can check or re‑enable it in the Xfinity app, or follow this guide here. If you want, I can also take a look on my end and see if the hotspot is enabled on your account. Let me know what you’re seeing and we’ll go from there.
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EG
Expert
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117.3K Messages
5 hours ago
Concern moved here to the Home Networking help section.
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