Visitor
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2 Messages
Xfinity hotspot not going away despite disabling on app
Since last week I noticed my home network service pretty bad; intermittent WiFi service to all devices connected (disconnection, very slow speed sometimes) and in general staying below 500mbps on devices and areas of the house where I got >900mbps (plan is 1gbps).
In parallel I noticed two xfinitywifi and XFINITY networks prompting on the available list. And NOT going away when I disconnected the gateway which made me believe they were broadcasted by my equipment. I insistently disabled the xfinity hotspot join in but both hotspots are consistently showing.
naturally, no progress has been made with tech support - neither regarding performance of my wife service nor regarding the removal of these hotspot networks despite my multiple attempts.
can someone please support ?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Other folks have reported the hotspot function turning itself back on. Perhaps more frequent after a power cycle. There's also a hidden signal (it doesn't broadcast an ssid) for their security systems that you have no control over.
The only way to truly get rid of it is with 3rd party equipment. Then the "feature" doesn't exist.
That being said, if your neighbors are in range and have Xfinity equipment, you might still see the XFINITY/xfinitywifi hotspot signals from them. To find out if it's you or not, try a free WiFi scanner like Acrylic Home WiFi. Watch the display, then pull the power cord on your gateway and see if they vanish, or if they are still there, just at a lower power (neighbors broadcast).
For the slowness part, do you get consistent performance if you connect with Ethernet? Always good to try to separate connection problems from WiFi problems for a test.
You can also use the WiFi scanner for a site-survey of your house. Draw a floor plan, walk around with a laptop and map out signal strength to find weak spots. You might be able to make it quite a bit better by just moving the gateway a bit. Then walk around with the laptop again to see if you changed anything.
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user_df6407
Visitor
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1 Message
2 years ago
I am having this same issue to no avail. The chat is a joke.
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EG
Expert
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110.2K Messages
2 years ago
@user_df6407
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. Dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.
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