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LAB_66
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10 Messages

Tue, Jun 16, 2020 8:00 AM

Xfinity Home Hotspot - Turn Off and it Turns itself Back On.

How do you keep the Xfinity Hotspot (xfinitywifi) OFF. I go to my account and shut it down only to find out that its back on a day or so later.

 

If I have to log into my account to turn OFF then it should stay OFF.

 

Question - How do I keep it off ?

 

Responses

LAB_66

Frequent Visitor

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10 Messages

1 y ago

Turned Off Hotspot and a day later its on again.

This seems like the beginning of a class action lawsuit which will make the lawyers rich OR you can make sure OFF means OFF. Why is this so difficult ??

LAB_66

Frequent Visitor

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10 Messages

10 m ago

OVER 2 WEEKS and the Hotspot is still turning itself back on.

Go online and make changes to may account and xfinitywifi and XFINITY is still on.

 

Can someone (at Xfinity or Comcast) provide answer ??

 

Chat and calling is a complete waste of time....

davajhad

Frequent Visitor

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11 Messages

10 m ago

My X1 Modem is in Bridge mode and it still broadcasts XFINITY and xfinitywifi.  Stupid phone keeps trying to connect to XFINITY when I have an Access Point right next to the Cable Modem.

 

How do you disable to the XFINITY permanently?  Think it might be time to escalate this to an FTC complaint and waste Comcasts Mgmts time dealing with this issue.

LAB_66

Frequent Visitor

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10 Messages

10 m ago

Funny thing - after my last rant I set Home Hotspot OFF and its stayed off for 24hrs.

BUT this has happened before and I'm sure it will be back on after the weekend.

 

To ALL - If you don't use if shut if off and see if it stays off. Please let us know.

 

Don't mind the convienience (home hotspot) if they would allow us to OPT IN but we need to OPT OUT and they are constantly RESETTING the suppossed online configuration.

 

 

Frequent Visitor

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9 Messages

7 m ago

Same thing happens to me.  After turning off the hoptspot, Comcast automatically turns it back on.  It is ridiculous to have to keeo turning this off.

Visitor

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1 Message

1 m ago

Came on here to figure out why it keeps turning on and noticed this thread. I’ve only been a customer for a week and this type of audacity really pisses me off. I will be canceling tomorrow and returning everything.

Official Employee

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81 Messages

Hi there, @jaredean222! Thank you so much for reaching out on our Xfinity Community Forum! Your comment was auto-removed and can only be seen by the mods, due to the language used. But, you have definitely reached the right place for help with your Xfinity WiFi hotspot. It should be staying off once you turn it off. Our experts are happy to help with this!

 

Because this thread is so old, I will be closing it. I would like to ask that you begin your own thread with your concern, and we will respond there to help you. Thank you so much and we hope to see your post soon!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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