Visitor
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2 Messages
Xfinity Gigabit Upload Speed drops occasionally
This has gone on for two months now, and Service has been of minimal help.
Starting april, my upload speed drops as far as 10mb/s and under on a line that I'm rated for 114mb/s. It can't hold a stable speed for long periods of time. Every Ookla speed test (Single, cuz I stream and that's what it's effecting the most) gives me a different result between a steady 90, and struggling to get above 10.
Service has sent me a box, and a tech with it. Tech changed the box, the cable from my room to the junction outside of my house, and a new network cable.
- Didn't solve it
He said maybe it's the line, and the field team needs to look at the lines in the area.
- Month later, no fix.
It's now May, I call again and the lady with me is SURE it's the cable from the home to the pole lines. Said a field team will fix it.
- Field team was never by my house
I call AGAIN two weeks later, early June. They send a tech who doesn't show up, the next day they send ANOTHER tech. I get a phone call at 7am saying "we found a problem in your area and fixed it". That tech shows up, we couldn't recreate the problem in like 15 minutes. Problem Solved?
- Nope, upload speeds drop to 10 again an hour after he left.
I get a message "Scheduled maintainance for June 17th, at 1am".
- Time came and went, upload speeds still very unstable. In fact I think it got worse!
Now they're sending me another box. I doubt that's gonna fix it and they're just giving me the run-around now.
is there ANYTHING else I can try!? I just need maybe 20 to not have streaming issues on Twitch/Youtube. IS THAT SO HARD?!
XfinitySeth
Official Employee
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199 Messages
7 days ago
Howdy ArmoredChocobo 👋 I'm digging the Final Fantasy username, and appreciate you taking the time to let us know what you're experiencing in regard to your upload speeds! As someone that's online heavy 24/7, I definitely understand how impactful inconsistent speeds can be, especially on the upload side if you're trying to stream, and am happy to help move things forward however possible.
Since you've already spent a deal amount of time trying to resolve this along with having technicians come to the home, I'd like to access the account for more information. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can continue to research this from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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