Visitor
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3 Messages
Xfinity gets worse by the year
Back in 2014 this internet service was TOP TEIR i mean it, but now in 2023 this is the lowest & complete worst internet to have. There is NO REAL WAY TO CONTACT ANY LIVE AGENT. any issues with your service you'll be told via automated response that an agent can't help you, your constantly told they appreciate your money, then hang up or refuse to help. Unless I'm a new customer I can't receive internet promotions... I'm paying 125/month for basic internet... I3 broadband first call I'm immediatly talking to an american who understands everything & offered a GIGABYTE UPLOAD & DOWNLOAD FOR 65$/MONTH!!!!!!!!!! Requested a call back thru the xfinity app only because I spammed agent in the text chat. They weren't anywhere close to offering a better deal... TO SUMMARIZE! XFINITY HAS NO CUSTOMER SERVICE ANYMORE, THE AUTOMATED SERVICE IS DOGWATER HOT GARBAGE, XFINITY IS EXTREMELY OVERPRICED & OFFERS C-RATE INTERNET SPEEDS COMPARED TO OTHER PROVIDERS, THEY HAVE ALOT OF HIDDEN FEES, LATE FEES, RECONNECT FEES, STREAMING FEES, I3 BROADBAND HAS NONE OF THAT except a monthly router charge which i think is basic for an ISP.
user_f36fdc
Visitor
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2 Messages
2 years ago
I cant even change my plan, I am unable to speak to a real person. The bot keeps bugging out. Worst service to deal with.
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Sisquo8
Visitor
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3 Messages
2 years ago
To the comcast agent dealing with forum post's; you could actually help people on here by forwarding this to a higher-up. Nothing will change unless comcast realizes they're too big for their britches. Their practically being mass cancelled by their own customers. Their one of the biggest names in america, and yet the most hated & most overpriced.. to say you value your customers in a phone call is stupid, if you say that then offer no help it makes me think yall are just liars, i dont want want to be apart of an untrustworthy company. This will be my last month with comcast.
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