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user_a8069a
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Thursday, May 15th, 2025 9:01 PM

Xfinity gateway

It has the wrong location for our physical address.  It has the address of the manufacturer.  I have tried to change it at no success.  Whenever I try to change my password or user ID I am asked to verify my physical address and it comes up the manufacturer's address.  

Question

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Updated 

18 days ago

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XfinityVictor

Official Employee

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1.4K Messages

1 month ago

 

user_a8069a Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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EG

Expert

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111.1K Messages

18 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.

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