Visitor
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1 Message
Xfinity gateway not connecting to PS5
I have restarted my modem twice and tried to connect to it on my ps5 countless times and keep getting an error about not being able to obtain an IP address. In the xfinity app it says my console is connected despite there being no connection. I am maybe 20 ft from the router.
user_qcm9x2
Visitor
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1 Message
2 days ago
Same issue. Moved mine directly next to router and still won’t connect.
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XfinityJulie
Official Employee
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52 Messages
2 days ago
@user_uahawv thank you for reaching out to us on the Xfinity Forum. You have reached the right person, I can certainly assist you with getting your PS5 connected.
My family loves to game, so I know how important it is to get you back online!
Here are some suggestions:
- Have you tried turning off advanced security?
https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
-Customers have also let us know that splitting the bands and connecting their PS5 to the 5GHz network has helped correct issues you're describing. Have you attempted this: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security
-When using our Xfinity gateway, another thing we have run across is that using Bridge Mode if you have an additional owned modem has also been helpful with getting a more solid connection when gaming with specific devices: https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
Please let me know what you have tried already and if any of these steps work for you. We can go further in depth if needed. Thanks!
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