Visitor
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3 Messages
Xfinity gateway keeps restarting
I have an intermittent problem seems like ever since I got a gateway I did not have this problem when I had my own equipment but it was outdated. I'm just wondering if anybody else has this problem with the gateway where it just restarts itself intermittently mine almost seems to do it at the same time every morning but it also acts up in the evening
EG
Expert
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118.5K Messages
2 hours ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the gateway device ?
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EG
Expert
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118.5K Messages
34 minutes ago
You may now have to turn on the admin tool access first in the Xfinity App;
https://www.xfinity.com/support/articles/admin-tool-access
Open the Xfinity App. (You'll need a working connection for this step).
Go to the WiFi tab.
Select View WiFi equipment and open Advanced Settings.
Select Admin Tool online access.
Slide the toggle button to Allow Admin Tool access (ON).
Select Save.
Then visit http://10.0.0.1 while connected to your WiFi at home.
Username: admin
Password: Check the sticker on the bottom of your Xfinity WiFi Gateway.
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