Contributor
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57 Messages
Xfinity Gateway Functionality with Voice
We've been Xfinity Cable Internet customers for years and are now thinking of ditching our AT&T POTS landline and replacing it with Xfinity Voice using either a Netgear CM2050V Modem or an Xfinity Gateway. We want to keep using our current Assus Router. This article along with other posts I've read says it would be possible by putting the Xfinity Gateway into bridge mode.
But, during a chat with Xfinity a moment ago the agent said, "Xfinity gateway does not work on bridge mode".
1) Is this true?
He also said we had to port our AT&T POTS Landline number when we signed up for Xfinity Voice. We could not transfer it later.
2) Could we order an Xfinity Gateway that supports voice, make sure it works with our router, and sign up for Xfinity Voice later including porting our current landline?
We asked what Xfinity Gateway models could we potentially get so we could check out the features and manual. He told us since we are using our own router we could not get manuals of Xfinity Gateways.
3) Is this true? Is there a way we can know what we will be receiving before we order it?
We also were thinking of buying a Netgear CM2050V Modem instead renting the Xfinity Gateway because it would be much less expensive and we don't need the router portion of the gateway. But, we've heard of firmware issues with the Netgear CM2050V and the potential of it being discontinued. If the Xfinity Gateway doesn't have the bridge feature, we may have no choice but to use the Netgear CM2050V.
4) Any customers care to share recent pros and cons of Netgear CM2050V compare to the Xfinity Gateway? (I believe for a while uploads speeds were problematic, but recently matters seem to be better.)
Finally,
5) How satisfied are customers using Xfinity Voice with the Gateway compared to their satisfaction with POTS landline or cell service?
Thanks much in advance.
Accepted Solution
EG
Expert
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113.8K Messages
11 days ago
@ThirdTry
My pleasure ! AFAIK, the only gateway that does not support bridge mode is the very latest XER10 fiber gateway for FTTP service.
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XfinityJon
Official Employee
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639 Messages
12 days ago
Good evening ThirdTry we certainly appreciate you considering bringing your landline service over. I will tell you personally, I have maintained a landline and use it in place of my mobile phone at times when home. Bridge mode does work with some products, and models, but our gateways are equipped to act as your modem, router, and landline service. So if you do use the Xfinity Gateway, your landline would plug into one of the ethernet ports on the back.
When it comes to the phone number, you would need to port over your landline while it is still active with AT&T. You could get a native number with us, and then replace it with your AT&T number, but that would entail having both active simultaneously for a however long you decided to. Once your number is cancelled with the other provider, we are unable to port it over.
As far as the modems we provide. Here a link to check out the specs and information about the models we currently provide: https://www.xfinity.com/support/articles/broadband-gateways-userguides.
Please let me know if some of this information helps.
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EG
Expert
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113.8K Messages
11 days ago
YW !
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