ThirdTry's profile

Contributor

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57 Messages

Monday, September 29th, 2025

Xfinity Gateway Functionality with Voice

We've been Xfinity Cable Internet customers for years and are now thinking of ditching our AT&T POTS landline and replacing it with Xfinity Voice using either a  Netgear CM2050V Modem or an Xfinity Gateway. We want to keep using our current Assus Router. This article along with other posts I've read says it would be possible by putting the Xfinity Gateway into bridge mode.
But, during a chat with Xfinity a moment ago the agent said, "Xfinity gateway does not work on bridge mode".
1) Is this true?

He also said we had to port our AT&T POTS Landline number when we signed up for Xfinity Voice. We could not transfer it later.
2) Could we order an Xfinity Gateway that supports voice, make sure it works with our router, and sign up for Xfinity Voice later including porting our current landline?

We asked what Xfinity Gateway models could we potentially get so we could check out the features and manual.  He told us since we are using our own router we could not get manuals of Xfinity Gateways.
3) Is this true?  Is there a way we can know what we will be receiving before we order it?

We also were thinking of buying a Netgear CM2050V Modem  instead renting the Xfinity Gateway because it would be much less expensive and we don't need the router portion of the gateway. But, we've heard of firmware issues with the Netgear CM2050V and the potential of it being discontinued. If the Xfinity Gateway doesn't have the bridge feature, we may have no choice but to use the Netgear CM2050V.
4) Any customers care to share recent pros and cons of Netgear CM2050V compare to the Xfinity Gateway? (I believe for a while uploads speeds were problematic, but recently matters seem to be better.)

Finally,

5) How satisfied are customers using Xfinity Voice with the Gateway compared to their satisfaction with POTS landline or cell service?

Thanks much in advance.

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Expert

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113.8K Messages

11 days ago

@ThirdTry 

My pleasure ! AFAIK, the only gateway that does not support bridge mode is the very latest XER10 fiber gateway for FTTP service.

Contributor

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57 Messages

@EG​ Excellent! Thank you. (No fiber in the area, so that isn't an option or a possibility.)

Official Employee

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639 Messages

12 days ago

Good evening ThirdTry we certainly appreciate you considering bringing your landline service over. I will tell you personally, I have maintained a landline and use it in place of my mobile phone at times when home. Bridge mode does work with some products, and models, but our gateways are equipped to act as your modem, router, and landline service. So if you do use the Xfinity Gateway, your landline would plug into one of the ethernet ports on the back.

 

When it comes to the phone number, you would need to port over your landline while it is still active with AT&T. You could get a native number with us, and then replace it with your AT&T number, but that would entail having both active simultaneously for a however long you decided to. Once your number is cancelled with the other provider, we are unable to port it over. 

 

As far as the modems we provide. Here a link to check out the specs and information about the models we currently provide: https://www.xfinity.com/support/articles/broadband-gateways-userguides.

 

Please let me know if some of this information helps.

 

Expert

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113.8K Messages

@XfinityJon​ wrote;

 So if you do use the Xfinity Gateway, your landline would plug into one of the ethernet ports on the back.

@ThirdTry For the sake of clarity. The landline phone cord plugs into one of the RJ-11 (line 1) phone jacks on the back of the Xfinity gateway device, not one of the RJ-45 "Ethernet" LAN ports for data.

https://www.truecable.com/blogs/cable-academy/rj45-vs-rj11-whats-the-difference?srsltid=AfmBOooYRL1hDbkXh92MoQsaMgWLX5kqNNnhDD_pFRlRuk5I3xw3kw_6

(edited)

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Contributor

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57 Messages

@XfinityJon@EG :

Thank you both for responding. We really want to keep our Assus Router because we have a really nice state-of-the-art mesh configuration with multiple extenders. Not only would we lose that if we ended up with a Xfinity Gateway box without bridge mode functionality, but we would have to get extenders that would work with the Xfinity Gateway. All of that costs and is unnecessary if we could get a Xfinity Gateway box that supports bridge mode. Is there a way we could guarantee we'd be getting a Xfinity Gateway box that supports bridge mode or even know what model we'd be getting?
None of the manuals on https://www.xfinity.com/support/articles/broadband-gateways-userguides mention bridge mode, so perhaps I'm searching for the wrong term. But "bridge mode" seem to be the proper term as this page, https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode, says how to turn it off and on via the admin tool. What I don't know is whether the physical hardware actually responds to it. Any advice or clarification?

Thanks.

Official Employee

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2.5K Messages

Good Morning, @ThirdTry Thank you for your reply. Practically all Xfinity provided Wi-Fi gateways support bridge mode, which disables the device's built-in routing and Wi-Fi functions so you can use your own, more powerful router. This includes the most modern Xfinity gateways like the XB6, XB7, and XB8.-Richard

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Expert

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113.8K Messages

11 days ago

YW ! 

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