Xfinity Gateway Activation

Hello, 

I just moved to a new address and am trying to set up my xfinity gateway for WiFi. It’s under a new account if that helps. I’ve tried all three Coaxial plugs in the house and consistently get a flashing amber light that just goes on forever. If I try to use the app to continue activation it’s just stuck on the checking connection screen indefinitely. I’ve tried to get the ai bot to transfer me to an actual person to no avail. Is there anyway to resolve this myself? I’d like to try that before having to pay for them to send someone out here.

Thanks in advance.