Xfinity garbage service

For employees 5 stars

0 for xfinity company

I am writing to express my profound dissatisfaction with the Xfinity internet service I have received over the past three years. The service is consistently unreliable, with frequent outages occurring at least once a week, severely impacting my ability to work from home and meet deadlines.

Despite my extensive efforts to resolve these issues—including over 100 complaints, six modem replacements, and multiple visits from technicians—the problems persist without a lasting solution. The most frustrating aspect of this experience is the lack of meaningful support from customer service. After so many complaints, I am still directed to perform the same basic troubleshooting steps, such as restarting the modem, rather than having agents investigate my history or escalate the issue.

It is unacceptable that I continue to be charged for a service that is fundamentally broken. Furthermore, I am deeply frustrated that my property does not allow other internet providers. If Xfinity is unable to provide a reliable service, they should not prevent residents from seeking alternatives.