Visitor
•
1 Message
xfinity firewall events
I am seeing security block events in the firewall log (see snip below) but no details on the websites involved. The FW WANATTACK entries are especially troubling -- could this be due to MoCA which I do not seem to be able to DISABLE( it just loops when I try). An MoCA network is operative but not due to any action on my part. How can I get full details on blocked threats and DISABLE MoCA if it is a culprit.
FW.WANATTACK DROP
, 33
Attempts, 2025/12/12 10:22:24 Firewall Blocked
FW.IPv6 FORWARD drop
, 488
Attempts, 2025/12/11 07:10:14 Firewall Blocked
FW.IPv6 INPUT drop
, 92
Attempts, 2025/12/11 04:04:41 Firewall Blocked
FW.IPv6 FORWARD drop
, 286
Attempts, 2025/12/10 17:16:28 Firewall Blocked
FW.IPv6 INPUT drop
, 284
Attempts, 2025/12/10 17:16:28 Firewall Blocked
FW.WANATTACK DROP
, 5269
Attempts, 2025/12/10 04:18:26 Firewall Blocked
XfinityChristy
Official Employee
•
2.6K Messages
3 hours ago
Regarding the MoCA issue:
The Loop: If the setting is looping, it’s often because your X1 cable boxes require MoCA to communicate.
The Fix: If you don't have cable boxes and want it off, a quick factory reset of the gateway usually clears that software glitch.
Security: The best way to secure a MoCA signal is by installing a PoE (Point of Entry) filter where the cable enters your home. This physically prevents your signal from reaching your neighbors.
I want you to feel totally secure. If you would like us to take a closer look at your account and connection, please send a direct message with your full name and address to get started.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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