xfinity <-> eero Plus usage meters off by 100%???

xfinity meter says we've consumed 1.07G as of 30 Dec - eero Plus (paid subscriber) meter shows we've consumed 486G as of this message. We're two (2) baby boomers so we're conventional in our internet usage

I can accept being off by 10 - 20% on a 1.23G plan but 100%?

What gives?

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XfinityThomasC

Official Employee

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2.2K Messages

1 month ago

Hello, @user_ev8hr8 Have you checked all of your connected devices to make sure no one has access to your network? For example having guest over and providing access to your network. I would take advantage of the Xfinity App to see what devices are on your network. When was the last time you reset your password?

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user_ev8hr8

3 Messages

All devices identified on eero router and Fing (network monitoring) -

I run network scans daily and check on any new connected devices that gain access. We do not have "sidewalk" on Amazon enabled so other "guests" are nil (we live in a rural area and neighbors are acres away)

No guest network enabled

eero report for the entire week (includes 3 days in December)

Xfinity report for January - 1 day used

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1 month ago

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XfinityThomasC

Official Employee

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2.2K Messages

@user_ev8hr8 thank you for filling us in on your network and eliminating potential scenarios where data usage is increased. I recommend heading over to our Customer Security Assurance Team page https://internetsecurity.xfinity.com/help/report-abuse to report this issue.

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