Visitor
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3 Messages
Xfinity down, ATT not down
I have two internet connections on the same UPS, and right now ATT is working and Xfinity is not.
Xfinity has consistently stopped working the second I lose power.
Is it possible to get this configured to not stop working whenever my street loses power? This is NOT a problem with my UPS or ATT would not be working right now.
XfinityKei
Official Employee
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2.1K Messages
16 hours ago
@toddks I’m sorry to hear of the issues you're having with your connection. If there's no power to your home the best bet would be to add XFINITY Pro to your account. This would keep you online when the power is out. I have a link with more details for you here: https://www.xfinity.com/hub/internet/stay-connected-power-out
I can certainly take a closer look at your connection as well. Can you please direct message me your first and last name along with your full service address so that I can assist you.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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