Visitor
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1 Message
Xfinity doesn’t work for zoom or teams
My internet works fine except for using zoom or teams. I work from home but cannot meet with anyone unless I mute myself on the meeting and I call in separately because my connection is never stable and people can only hear every other word I say. Have tried troubleshooting and unplugging the modem dozens of times. My computer and desk are situated directly next to the modem. Do I need to switch to a different internet provider so I can work from home?
strega7
Contributor
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522 Messages
2 days ago
Is the computer wired to the modem? (Ethernet) If not, try that. If have found Teams and Zoom to be temperamental with Wi-Fi and in my experience, right next to the modem was where it was worst. But being right next to the modem anyway, Ethernet was an easy solution.
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XfinityBillie
Official Employee
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4.6K Messages
2 hours ago
@user_etbpui Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I appreciate you confirming that other than Zoom/Teams, your internet is working well. Are you connected via Ethernet to your modem? Have you tried swapping to a new Ethernet cord? Are you running on a VPN for work?
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