Visitor
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2 Messages
Xfinity damaged my PC
I was troubleshooting with Xfinity assistant when it said it was going to try to bridge something and my PC turned off and won't turn back on and my Wi-Fi is not working now. Where can I send an invoice for the repairs? And when will my Wi-Fi be working again?
XfinityMarshante
Official Employee
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597 Messages
3 months ago
Hello @user_hgiuf0, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your Wi-Fi. Our systems aren't able to access your PC, only our equipment. For your PC is it plugged to a power source in case the battery died? We can try some troubleshooting steps to see if we can get your Wi-Fi back up. Is there a light on the modem? If so, what color, and is it flashing or solid?
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strega7
Contributor
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450 Messages
7 hours ago
Turning on bridge mode in a gateway, turns the gateway (modem + Wi-Fi router) into a modem only. (You can use this if you want to use your own router.)
So, you will need to get out of bridge mode to get Wi-Fi again.
(edited)
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EG
Expert
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114K Messages
4 hours ago
@ramatkcost
Are you the original poster @user_hgiuf0 ?
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