Visitor
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2 Messages
Xfinity damaged my PC
I was troubleshooting with Xfinity assistant when it said it was going to try to bridge something and my PC turned off and won't turn back on and my Wi-Fi is not working now. Where can I send an invoice for the repairs? And when will my Wi-Fi be working again?
XfinityMarshante
Official Employee
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411 Messages
27 days ago
Hello @user_hgiuf0, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your Wi-Fi. Our systems aren't able to access your PC, only our equipment. For your PC is it plugged to a power source in case the battery died? We can try some troubleshooting steps to see if we can get your Wi-Fi back up. Is there a light on the modem? If so, what color, and is it flashing or solid?
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