xfinity contractor cut my existing internet cable

Hello, @user_9oxe11 thank you for reaching out over Xfinity Forums. Working from home myself, I know how important it is to have your services up and running. I'd like to help get a technician visit scheduled. I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it