Visitor
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1 Message
Xfinity contractor broke my coax on pole
I have been a customer for 42 years. Yesterday Xfinity contractors broke my Internet coax connection at the top of the pole. They said they are contractors and don't do home connections. They said I need to contact Xfinity. I've tried the Xfinity app and talk to people on the phone. From what I'm seeing I can't get anyone out here until Sunday. This is a problem because my son needs Internet for his job. What are my options to get this fixed sooner than Sunday?
XfinityRaul
Official Employee
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2.9K Messages
1 day ago
@user_8cd1ec Thank you for making us aware that the coax connection to your home has been cut via Forums. I would be more than happy to get this line repaired. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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