Xfinity Connection drops at times, do I need a tech?

Question

Hi, every once in a while, my (wired) internet connection will drop. I checked the modem (SB6190) event log and I'm getting messages like "Lost MDD Timeout" (happens when the connection drops), "No Ranging Response received", "RCS Partial Service".

And here is what my modem status page looks like:

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	9	489.00 MHz	0.20 dBmV	40.37 dB	98811	231516
2	Locked	256QAM	1	441.00 MHz	0.80 dBmV	40.95 dB	108153	213199
3	Locked	256QAM	2	447.00 MHz	0.50 dBmV	40.95 dB	108498	212971
4	Locked	256QAM	3	453.00 MHz	0.10 dBmV	40.95 dB	102475	195684
5	Locked	256QAM	4	459.00 MHz	0.30 dBmV	40.37 dB	99839	198163
6	Locked	256QAM	5	465.00 MHz	0.40 dBmV	40.95 dB	97864	200831
7	Locked	256QAM	6	471.00 MHz	0.10 dBmV	40.37 dB	97398	196874
8	Locked	256QAM	7	477.00 MHz	0.20 dBmV	40.95 dB	99005	214255
9	Locked	256QAM	8	483.00 MHz	0.10 dBmV	40.37 dB	99738	218207
10	Locked	256QAM	10	495.00 MHz	0.10 dBmV	40.37 dB	92267	225755
11	Locked	256QAM	11	507.00 MHz	-0.10 dBmV	40.95 dB	94982	247215
12	Locked	256QAM	12	513.00 MHz	0.00 dBmV	40.37 dB	90072	217382
13	Locked	256QAM	13	519.00 MHz	-0.20 dBmV	40.37 dB	92189	246762
14	Locked	256QAM	14	525.00 MHz	0.00 dBmV	40.37 dB	91596	246152
15	Locked	256QAM	15	531.00 MHz	0.00 dBmV	40.95 dB	93201	263141
16	Locked	256QAM	16	537.00 MHz	-0.40 dBmV	40.95 dB	89930	269911
17	Locked	256QAM	17	543.00 MHz	-0.10 dBmV	40.37 dB	102530	285703
18	Locked	256QAM	18	555.00 MHz	-0.10 dBmV	40.95 dB	83899	241114
19	Locked	256QAM	19	561.00 MHz	-0.10 dBmV	40.37 dB	85224	248942
20	Locked	256QAM	20	567.00 MHz	-0.20 dBmV	40.95 dB	81650	243200
21	Locked	256QAM	21	573.00 MHz	-0.40 dBmV	40.37 dB	82159	253503
22	Locked	256QAM	22	579.00 MHz	-0.30 dBmV	40.37 dB	78751	207160
23	Locked	256QAM	23	585.00 MHz	-0.80 dBmV	40.95 dB	77682	233862
24	Locked	256QAM	24	591.00 MHz	-1.00 dBmV	40.37 dB	74585	202876
25	Locked	256QAM	26	597.00 MHz	-1.10 dBmV	39.90 dB	27610	91066
26	Locked	256QAM	27	603.00 MHz	-1.40 dBmV	39.50 dB	30770	103616
27	Locked	256QAM	28	609.00 MHz	-1.50 dBmV	39.90 dB	29295	104648
28	Locked	256QAM	29	615.00 MHz	-1.60 dBmV	39.90 dB	29332	93131
29	Locked	256QAM	30	621.00 MHz	-1.90 dBmV	39.50 dB	28921	98192
30	Locked	256QAM	31	627.00 MHz	-1.80 dBmV	39.50 dB	27055	108091
31	Locked	256QAM	32	633.00 MHz	-1.80 dBmV	39.50 dB	24887	109749
32	Locked	256QAM	33	639.00 MHz	-1.90 dBmV	39.50 dB	24020	102123

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	52	5120 kSym/s	17.30 MHz	48.00 dBmV
2	Locked	ATDMA	51	5120 kSym/s	23.70 MHz	46.75 dBmV
3	Locked	ATDMA	50	5120 kSym/s	30.10 MHz	46.50 dBmV
4	Locked	ATDMA	49	5120 kSym/s	36.50 MHz	46.25 dBmV

Is this something I could fix myself or do I need to call a tech to come out and fix the connection drops?

Your Home Network

hoys

Xfinity Connection drops at times, do I need a tech?

Responses

No Responses!

New to the Community?