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Downbad
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Sunday, August 17th, 2025

Xfinity Cable Internet drops out

My Xfinity cable internet drops out frequently. I have tried several times through calls and technicians to figure out the problem. No one has been able to figure it out. After discussing the problem with the front office of our apartment complex, they mentioned that it's not just our building but several within the complex. How do I escalate this to the relevant folks at Comcast to get this resolved?

For reference, during these outages, I can clearly see every device on my network through my router/modem, but the cable rf signal drops out intermittently and then completely.

Here it is currently:

Downstream Bonded Channels (Partial Service)
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 375000000 Hz -6 dBmV 39 dB 29 57
2 Locked QAM256 1 357000000 Hz -5.4 dBmV 39.2 dB 15 59
3 Locked QAM256 2 363000000 Hz -5.3 dBmV 39.3 dB 21 63
4 Locked QAM256 3 369000000 Hz -5.6 dBmV 39.2 dB 30 59
5 Locked QAM256 5 381000000 Hz -6.1 dBmV 39.3 dB 17 59
6 Locked QAM256 6 387000000 Hz -6.5 dBmV 39.2 dB 9 0
7 Locked QAM256 7 393000000 Hz -6.8 dBmV 39.2 dB 0 0
8 Locked QAM256 8 399000000 Hz -6.9 dBmV 38.5 dB 0 0
9 Locked QAM256 9 405000000 Hz -7.1 dBmV 39.2 dB 0 0
10 Locked QAM256 10 411000000 Hz -7.2 dBmV 38.9 dB 0 0
11 Locked QAM256 11 417000000 Hz -7.3 dBmV 38.6 dB 0 0
12 Locked QAM256 12 423000000 Hz -7.4 dBmV 38.2 dB 0 0
13 Locked QAM256 13 429000000 Hz -7.6 dBmV 37.7 dB 0 0
14 Locked QAM256 14 435000000 Hz -8 dBmV 37.1 dB 0 0
15 Locked QAM256 15 441000000 Hz -8.1 dBmV 37 dB 0 0
16 Locked QAM256 16 447000000 Hz -8.2 dBmV 37 dB 0 0
17 Locked QAM256 17 453000000 Hz -9 dBmV 35.4 dB 0 0
18 Locked QAM256 18 459000000 Hz -8.9 dBmV 35.9 dB 0 0
19 Locked QAM256 19 465000000 Hz -9 dBmV 36.2 dB 0 0
20 Locked QAM256 20 471000000 Hz -9.2 dBmV 36.2 dB 0 0
21 Locked QAM256 21 477000000 Hz -9.4 dBmV 36.1 dB 0 0
22 Locked QAM256 22 483000000 Hz -10 dBmV 35.5 dB 0 0
23 Locked QAM256 23 489000000 Hz -10.2 dBmV 35.3 dB 0 0
24 Not Locked Unknown 24 495000000 Hz 0.0 dBmV 0.0 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 31.5 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 31.2 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 34.7 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 32.7 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

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4 days ago

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XfinityOrlandoM

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7 days ago

@Downbad

Thanks for reaching out to us,  we do apologize for any inconvenience you're having with your services.

 

 Go ahead and send us a direct message including your first and last name and complete service address so we can look further into your services and make sure we get this resolved for you!

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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Downbad

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2 Messages

@XfinityOrlandoM​ Alright, I sent a message to Xfinity Support.

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